I regret sounding like a broken record, but postal issues continue to be a major problem.  First, we want everyone’s order to arrive safely and as quickly as possible.  In recent months, the consistent problem have been orders sent to the UK.  Per the tracking, the packages become “stuck” at Heathrow airport for two three weeks with seemingly no action taken.  On an almost daily basis we get asked to contact Global Post to see when the UK will release the package and when will it be delivered in the UK.  Once we deliver your package to our local post office, there is absolutely nothing we can do to expedite the delivery, especially when it leaves the US.

We do not know why this is happening, but seemingly every package we send to the UK gets stuck in “limbo” at Heathrow, and the tracking does NOT update until the package is actually delivered, if at all.  We wish there was something we can do, but there is not, sorry to say.  We do offer FedEx delivery as an option, and beyond that I am open to any other ideas to get past this issue.

We apologize for these delays in the UK, and we wish there was more we could do from here in The Colonies.