Starting March 1st 2023, orders shipped to countries in the EU have new requirements for the customs documentation.  We are complying with these requirements, but it appears shipments are being delayed in the US before they transit the Atlantic, then being delayed in the EU once they arrive.  I continue to get hit on a daily basis with complaints about slow delivery of these packages and delayed postal tracking.  As much as I would like to be able to alleviate this problem, there is nothing anyone can do to speed the process.

For orders outside of the US, we offer Global Post Air Mail and FedEx.  As we clearly explain in our Payment, Shipping and Postage page, all international orders first go to a international postal processing facility in Miami, then on to the destination country.  Once we mail your order, there is ABSOLUTELY NOTHING that can be done to speed up the process, check on delivery or ask the local postal office when the package will be delivered.

For orders in the US we offer two options, First Class Mail and Priority Mail.  First Class mail is now taking up to a week to be delivered, and the speed of delivery is erratic at best.  Priority Mail takes two to three days to be delivered, and it is fairly consistent.

To be succinct, we all get what you pay for in life.  The lower cost options take more time and are less consistent.  We want your order to arrive both quickly and safely, but please be aware that “you get what you pay for” when it comes to postage options.  None of the options are as cheap or as quick as they used to be, and we can not change that fact.  The new restrictions from the EU are only making matters worse.

Speaking of worse and worse, after continuous complaints about slow delivery and customs issues, we now ONLY ship via FedEx to the UK.  As expensive as this may be, I had really no other option to stop the daily complaints about postal delays and delivery issues to the UK.  It appears the EU is headed in this same direction.

In summation, we greatly value everyone’s business, and we want your order to be delivered in a safe, cost effective and efficient manner.  I thank you for your business and support.